INBOUND CALL CENTER SALES REPRESENTATIVE - $3,000 Sign On Bonus
Posted on: January 20, 2023
Description - External This position offers a $3,000 sign on
bonus payable as follows: $750 after 30 days of service, $750 after
60 days of service, $750 after 90 days of service, and $750 after
120 days of service. This job reports to our 17000 Cantrell Rd.
Little Rock, AR 72223 location. If considered, you must be able to
report to this location. This is your opportunity to be the voice
of AT&T - a global leader in communications and technology. As
a member of our team, you'll redefine customer service, creating
meaningful connections with each customer. Every interaction is an
opportunity to introduce the latest technology, services and
offers. While you drive to meet your daily and monthly sales goals,
you'll help our customers stay connected to what matters the most.
How you'll make an impact In this multi-faceted role, you'll be
trained to address a broad range of customer service call types
including, collections, retention, sales channel coordination,
billing and adjustments and advanced technical support. You'll use
creative problem-solving skills to address complex customer
questions and concerns while navigating between multiple tools and
systems to update customer accounts and maintain records. Your goal
will be to provide effective and timely resolutions for customers
and deliver personalized recommendations for our latest products
and services. Your consultative approach will help you meet monthly
sales goals and to ultimately deliver an outstanding customer
experience. What your day-to-day will look like
- You'll instill confidence and loyalty in the customers through
thoughtful listening, utilizing your knowledge of AT&T's
products and services to effectively service and retain
- You'll be an expert at simplifying the explanation of customer
bills, rate plans, and features of AT&T's products and
- You'll also engage Tier 3 support (network and IT), third party
vendors and suppliers as needed to address issues, service faults
and provide customer resolution.
- With your vital knowledge, you'll handle wireless local number
portability (WLNP), relocations, combined bill support, after hours
inquiries and pre-paid service.
- You'll use your problem-solving skills to troubleshoot and
resolve various customer-impacting issues such as voice and data,
that span multiple networks and elements. You'll need to keep up
with changes to technology and applications, so you can provide the
best resolution for the customer.
- Get customers up and running with the latest products and
services such as air cards, USB devices, as well as
AT&T-provided software & applications.
- In this full-time position (40 hours/week) you'll work a set
schedule including breaks, lunches and scheduled open time to
ensure availability to answer the customer's call and provide
exceptional service. What you can look forward to Our Customer
Service Representative earn between $15.00 to $17.01 per hour. With
our amazing salary opportunities, our average starting salary
begins at $31,200 per year. Not to mention all the other amazing
rewards that working at AT&T offers. From health insurance to
tuition reimbursement and paid time off to discounts on products
and services just to name a few. There is a lot to be excited about
around here. Individual starting salary within this range may
depend on geography, experience, expertise, and education/training.
What we're looking for
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation is
essential. Specific job assignments may require day, evening,
weekend, or holiday hours. Occasional overtime may be
- Ability to work onsite in one of our call centers. Career
possibilities are limitless with AT&T. You will have the chance
to round out your experience with training on the latest
technology, devices and our entire lineup of products, services and
promotions. If you're ready to take the lead as the voice of
AT&T, we'd love to hear from you!
Keywords: AT&T, Conway , INBOUND CALL CENTER SALES REPRESENTATIVE - $3,000 Sign On Bonus, Sales , Conway, Arkansas
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