Client Service Representative I
Company: CIOX Health
Posted on: January 4, 2022
Overview: Are you looking to make temporary extra income while
still gaining beneficial career experience? If so, our team may
have the perfect opportunity for you! Here at Ciox Health we help
our clients manage, protect, and support health information to
achieve functioning advancement, optimized revenue, and better
patient outcomes. Join us as we work together to win, deliver
awesome and make a difference. This position is responsible for
processing all release of information requests in a timely and
efficient manner ensuring accuracy and providing customers with the
highest quality product and customer service. Associate must at all
times safeguard and protect the patient's right to privacy by
ensuring that only authorized individuals have access to the
patient's medical information and that all releases of information
are in compliance with the request, authorization, company policy
and HIPAA regulations. This position will require travel to various
client sites during the course of the day. Why should you apply?
Entry level position Growth & advancement opportunities Opportunity
to work a temporary full-time schedule, with the opportunity to go
full-time. Monday - Friday 8:00 AM - 4:30 PM Opportunity to gain
healthcare experience/career growth Opportunity Details Working
onsite at medical facility in Conway, Arkansas 72034 Processing
medical record by following HIPAA requirements Handling inbound and
outbound calls, email, fax and other administrative tasks Assisting
walk up patients and/or clients Data entry #ZR Responsibilities:
Receive and process requests for patient health information in
accordance with Company and Facility policies and procedures.
Maintain confidentiality and security with all privileged
information. Maintain working knowledge of Company and facility
software. Adhere to the Company's and Customer facilities Code of
Conduct and policies. Inform manager of work, site difficulties,
and/or fluctuating volumes. Assist with additional work duties or
responsibilities as evident or required. Consistent application of
medical privacy regulations to guard against unauthorized
disclosure. Responsible for managing patient health records.
Responsible for safeguarding patient records and ensuring
compliance with HIPAA standards. Prepares new patient charts,
gathering documents and information from paper sources and/or
electronic health record. Ensures medical records are assembled in
standard order and are accurate and complete. Creates digital
images of paperwork to be stored in the electronic medical record.
Responds to requests for patient records, both within the facility
and by external sources, retrieving them and transmitting them
appropriately. Answering of inbound/outbound calls. May assist with
patient walk-ins. May assist with administrative duties such as
handling faxes, opening mail, and data entry. Must meet
productivity expectations as outlined at specific site. May
schedules pick-ups. Other duties as assigned. Qualifications: A
High School Diploma or GED is required. Must be able to communicate
effectively in the English language. Administrative experience in
an office setting; previous release of information, medical
records, or other related experience in a healthcare environment is
preferred. Proven customer service experience and/or training.
Ability to effectively use computer software and technology as
required by the member facility including Microsoft Word and Excel
Ability to understand and become knowledgeable of Release of
Information standards, policies & procedures and HIPAA regulations
and to complete work in compliance of these and other standards.
Ability to read and comprehend simple, healthcare terminology
Effective verbal and written communication skills. Effective
organizational skills a must Ability to use fax, copier, microfilm
machine, and multiline phone system and other required work tools
To ensure the safety of patients and staff, many of our clients
require post-offer health screenings and proof and/or completion of
various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any
requests to be exempted from these requirements will be reviewed by
Ciox Human Resources and determined on a case-by-case basis.
Depending on the state in which you will be working, exemptions may
be available on the basis of disability, medical contraindications
to the vaccine or any of its components, pregnancy or
pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a
high-speed internet connection, subject to applicable expense
reimbursement requirements (if any), and a work environment free
from distractions. With very limited exceptions (medical conditions
or sincerely held religious beliefs that prohibit you from getting
the vaccine), one of the requirements for this job is that you be
fully vaccinated against COVID-19. *Except for states where legally
prohibited to enforce mandates.
Keywords: CIOX Health, Conway , Client Service Representative I, Sales , Conway, Arkansas
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