Call Center Representative - Conway, AR - Hybrid
Posted on: January 20, 2023
Great companies need great teams to propel their operations.
Join the group that solves business challenges and enhances the way
we work and grow. Working at Gainwell carries its rewards. You'll
have an incredible opportunity to grow your career in a company
that values your contributions and puts a premium on work
flexibility, learning, and career development.
As a Call Center Representative - Conway, AR - Hybrid at Gainwell,
you can contribute your skills as we harness the power of
technology to help our clients improve the health and well-being of
the members they serve a community's most vulnerable. Connect your
passion with purpose, teaming with people who thrive on finding
innovative solutions to some of healthcare's biggest challenges.
Here are the details on this position.
Your role in our mission
This is an important position in Gainwell's commitment to helping
clients deliver better health and human services outcomes.
* Provide knowledgeable responses to basic client questions;
elevate more complex cases to appropriate staff as needed
* Put your skills to work to solve client problems, update account
history and follow up with clients to confirm their inquiry or
request is resolved
* Adhere to the client's SLAs and consistently meet production
* Collaborate with team members, management and clients to resolve
client inquiries; cross-train new resources in customer service
* Process client inquiries more efficiently and effectively by
reviewing and recommending changes to procedures and workflow
What we're looking for
* 2 or more years of customer service experience in any
* Knowledge of basic help desk software, computer software and
Microsoft Office applications
* Strong problem-solving skills to bring inquiries to effective
* Strong customer service skills with an emphasis on written and
oral communication to respond to inquiries professionally
* Ability to understand your role on a team and identify the
correct stakeholders to consult to resolve client inquiries
What you should expect in this role
* Opportunities to travel through your work (0-10%)
The pay range for this position is $26,500.00 - $37,800.00 per
year, however, the base pay offered may vary depending on
geographic region, internal equity, job-related knowledge, skills,
and experience among other factors. Put your passion to work at
Gainwell. You'll have the opportunity to grow your career in a
company that values work flexibility, learning, and career
development. All salaried, full-time candidates are eligible for
our generous, flexible vacation policy, a 401(k) employer match,
comprehensive health benefits, and educational assistance. We also
have a variety of leadership and technical development academies to
help build your skills and capabilities.
We believe nothing is impossible when you bring together people who
care deeply about making healthcare work better for everyone. Build
your career with Gainwell, an industry leader. You'll be joining a
company where collaboration, innovation, and inclusion fuel our
growth. Learn more about Gainwell at our company website and visit
our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and
inclusive workplace. We are proud to be an Equal Opportunity
Employer, where all qualified applicants will receive consideration
for employment without regard to race, religion, color, national
origin, gender (including pregnancy, childbirth, or related medical
condition), sexual orientation, gender identity, gender expression,
age, status as a protected veteran, status as an individual with a
disability, or other applicable legally protected characteristics.
We celebrate diversity and are dedicated to creating an inclusive
environment for all employees.
Keywords: HMS, Conway , Call Center Representative - Conway, AR - Hybrid, Other , Conway, Arkansas
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