Call Center Representative

Company: Bcforward
Location: Conway
Posted on: January 17, 2023

Job Description:

Job DescriptionJob Title: Customer SupportLocation: Conway, ARDuration: 10+ MonthsDuties and Responsibilities

• Handles heavy inbound call volume with the knowledge to address more complex concerns from Provider Community.
• Interacts with providers, in a timely and professional manner, including escalating recurring or critical issues to the appropriate Team Lead or Manager.
• Navigates through the system with efficiency.
• Meets and retains all quality and production standards set by management and/or customer.
• Knowledge, Skills, and Abilities
• Ability to work independently with little to no supervision
• Ability to multitask in a high-paced environment and retain information
• Excellent organizational, and verbal and written communication skills
• Excellent time management skills
• Proficient knowledge of Microsoft Office
• Ability to maintain attendance to support the required quality and quantity of work
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customersQualifications:
  • High School Diploma or equivalent GED Preferred Education:Required Experience:
    • 2 years of Call Center experience
    • Proficient knowledge of Microsoft OfficePreferred Experience:
      • Medicaid
      • Medical Claims Processingby Jobble

Keywords: Bcforward, Conway , Call Center Representative, Other , Conway, Arkansas