Implementation Specialist

Company: CTB inc.
Location: Conway
Posted on: January 17, 2023

Job Description:

As the Implementation Specialist, you will lead the implementation process and client training of software installs and configuration to ensure client goals are achieved, in a safe and effective manner.

A. Project Management & Training: 100% of the Job

1. Provides effective onsite or online training to end users of the software and processes to ensure the end user can utilize the full functionality of the products.

2. Assists with client support issues and troubleshooting, as needed, to ensure client's on-going needs are met.

3. Configures software solutions to meet client requirements and functionality needs.

4. Performs support documentation updates and maintenance, as needed, to ensure effective and accurate documentation.

5. Performs testing of software during release cycles to ensure applications are functional.

6. Develops Data Analytics and Key Performance Indicators (KPIs) for clients to ensure client data is captured and tracked accurately and focused on the goals.

7. Creates and customizes the dashboards and reports to ensure the client has access to pull useful information from the systems.

8. Partners with our professional services team with project implementations and user training, both remotely and on-site at our customer's locations, to ensure effective rollout.

9. Serves as a subject matter expert by applying industry experience on projects in order to facilitate a smooth and successful implementation.

10. Leads all aspects of the implementation projects and associated project teams to ensure the project scope, statement of work, and timelines are met to meet the customer's expectations

Position Requirements:

A. Education: Bachelor's Degree in Related Field (Business, Animal Sciences, Process Engineering) or equivalent; will consider a combination of coursework and experience.

B. Experience: 5+ years' experience within a Food Processing manufacturing setting with experience leading and managing software implementation projects; prior knowledge/experience of plant processing and industry solutions is also needed.

C. Certification(s): PMP

D. Functional Skills: Excellent organizational skills with a high attention to detail and a strong ability to manage and prioritize multiple projects and due dates; excellent analytical and problem-solving skills to implement and configure effective software solutions.

E. Technology Aptitude/Skills: Excellent food processing software, Windows and mobile device knowledge and technical skills; high level of comfort learning new technologies and software

F. Language Skills: Self-motivated, self-starters who have a background of managing their work/results on their own; requires excellent customer-focus, team work, mentoring, coaching, and collaboration. Ability to work in fast paced, high pressure environment and meet tight deadlines is also needed for the role.

G. Culture Match Behaviors: The right person will be agile, flexible and have a natural ability to adapt to change and be motivated to grow in their career as the company grows.

Environmental Conditions & Travel:

* The employee is primarily exposed to a normal office environment with moderate noise. The employee is occasionally required to wear suitable Personal Protective Equipment while visiting other facilities.
* This position may face inclement weather conditions when traveling.
* Travel: Approximately 40-60%

Keywords: CTB inc., Conway , Implementation Specialist, Other , Conway, Arkansas