Call Center Representative

Company: Bcforward
Location: Conway
Posted on: January 16, 2023

Job Description:

Job DescriptionJob Title: Customer SupportLocation: Conway, ARDuration: 10+ MonthsDuties and Responsibilities

• Handles heavy inbound call volume with the knowledge to address more complex concerns from Provider Community.
• Interacts with providers, in a timely and professional manner, including escalating recurring or critical issues to the appropriate Team Lead or Manager.
• Navigates through the system with efficiency.
• Meets and retains all quality and production standards set by management and/or customer.
• Knowledge, Skills, and Abilities
• Ability to work independently with little to no supervision
• Ability to multitask in a high-paced environment and retain information
• Excellent organizational, and verbal and written communication skills
• Excellent time management skills
• Proficient knowledge of Microsoft Office
• Ability to maintain attendance to support the required quality and quantity of work
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customersQualifications:
  • High School Diploma or equivalent GED Preferred Education:Required Experience:
    • 2 years of Call Center experience
    • Proficient knowledge of Microsoft OfficePreferred Experience:
      • Medicaid
      • Medical Claims ProcessingCompany DescriptionBC Forward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.comby Jobble

Keywords: Bcforward, Conway , Call Center Representative, Other , Conway, Arkansas