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Senior Assistant Business Process Services

Company: Gainwell Technologies LLC
Location: Conway
Posted on: August 6, 2022

Job Description:

SummaryJob DescriptionEssential Job Functions -Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.Interfaces with team members, management, and customers in reference to customer service issues.Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.Basic QualificationsHigh school diploma or G.E.D.Two or more years of customer service or other telephone experienceExperience working with organizational functions and personnelExperience working with fax machines, computer software, and telephone technologyExperience working with and skilled in the use of help desk softwareOther QualificationsBusiness and analytical problem solving skillsCommunication skillsAbility to work independentlyAbility to follow oral and written directionsWork EnvironmentOffice environmentMay require shift workJob DescriptionQualifications

Keywords: Gainwell Technologies LLC, Conway , Senior Assistant Business Process Services, Other , Conway, Arkansas

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