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Implementation Specialist

Company: Indeed
Location: Conway
Posted on: May 8, 2022

Job Description:


US Remote 58,000 - 78,000 USD per year


Client Success Implementation Specialists onboard new Indeed Hiring Platform Inside Sales clients and function as the primary point of contact for overall, operational, and technical client contacts during implementation. Implementation Specialists ensure effective new user and product onboarding for IHP. Your passion for learning new technologies, your ability to navigate ambiguity and bring clarity to a dynamic process and your commitment to ensuring clients find success in our new platform will ultimately help more organizations find and hire great people.


- Become an IHP expert, developing a firm grasp on the implementation process and solution this product aims to provide Employers.

- Lead our new customers through a defined implementation process to get them up and running.
- Advise our customers on best practices and understand/document their goals.
- Identify any expectation management issues and reconcile them quickly. -
- Surface any project risks for integrations or upcoming go live dates.
- Support our customers with any go live questions, challenges or concerns they may have.
- Communicate effectively around success criteria within the project team (Sales & Client Success reps) and external stakeholders (clients).
- Seamlessly transition IHP clients to our Customer Success team upon completion of requested services.


- 6+ months experience in conducting implementations for a SaaS platform, or within the HR Tech/recruitment space.

- Experience working with client escalations, running enablement programs one-on-one with clients or hosted enablement webinars that include two or more clients at once.
- Strong organizational & project management skills.
- A great communicator - both verbally & written. Somebody who has outstanding presentation and communication skills.
- Driven by client centricity, passionate about delivering great value & experiences to clients and ensuring their success.
- Comfortable with identifying pain points in existing processes, and making recommendations for improvements / willingness to adapt to process changes. -
- Skilled in speaking with technical and non-technical parties.
- Excited to be part of a new team focused on guaranteeing successful onboarding and ongoing enablement experiences for Indeed's IHP customers.


Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.


As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)


The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.


Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at at least one week in advance of your interview.


We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.


View Indeed's Applicant Privacy and Accessibility Policies -- -

Learn about our global employee perks, programs and benefits - - - -

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

Keywords: Indeed, Conway , Implementation Specialist, Other , Conway, Arkansas

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