Team Lead - Business Services Group

Company: Crum & Forster Holdings Corp.
Location: Conway
Posted on: November 22, 2021

Job Description:

Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. With more than $3.1 billion in written premium as of 2020, C&F enjoys a financial strength rating of "A" (Excellent) by A.M. Best. C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people - 3000+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards. C&F is part of Fairfax Financial Holdings, a global organization with $19.8 billion in revenue. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description Brief role description. The BSG Operations Team Lead supports the business strategies and activities. Team Leads maintain a production load, in addition to their Team Lead responsibilities. What you will do:

• Provide one-on-one training and coaching to others as needed.
• Assist with special projects upon request.
• Respond to questions, research solutions, or escalate matters as deemed necessary.
• Assist with quality assurance review and analyze available reports to ensure accurate and timely transaction processing.
• Help create an inspiring team environment with an open communication culture and coach team members.
• Ensure team working according to agile principles (daily stand up / monthly retrospectives/ guild participation).
• Participate in weekly BSG Weekly Stand-Up with other leaders across BSG.
• Manage coverage for the team to ensure there are no service gaps. What you will bring to C&F:
  • Comprehensive knowledge of the work performed by the assigned group
  • Strong knowledge of Policy Decisions underwriting software a must.
  • Detail oriented with the ability to make independent decisions
  • Ability to follow guidelines and best practices, and innovate, with an emphasis on quality and customer service
  • Proficient in Microsoft Office Applications (Word, Excel, Outlook)
  • Willingness to learn new tools and techniques
  • Excellent organizational, prioritizing, and time management skills
  • Effective communication skills in person and virtually, ability train others on systems and software
  • Comply and monitor with departmental policies and procedures, including authority level, and with C&F's risk management controls.
  • Demonstrate solid work experience within the Operations department. Additionally, the successful candidate will be highly motivated with a positive outgoing personality, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. What C&F will bring to you
    • Competitive compensation package
    • Generous 401K employer match
    • Employee Stock Purchase plan with employer matching
    • Generous Paid Time Off
    • Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing
    • A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
    • A dynamic, ambitious, fun and exciting work environment
    • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know. #LI-JA1 Responsibilities Brief role description. The BSG Operations Team Lead supports the business strategies and activities. Team Leads maintain a production load, in addition to their Team Lead responsibilities. What you will do: - Provide one-on-one training and coaching to others as needed. - Assist with special projects upon request. - Respond to questions, research solutions, or escalate matters as deemed necessary. - Assist with quality assurance review and analyze available reports to ensure accurate and timely transaction processing. - Help create an inspiring team environment with an open communication culture and coach team members. - Ensure team working according to agile principles (daily stand up / monthly retrospectives/ guild participation). - Participate in weekly BSG Weekly Stand-Up with other leaders across BSG. - Manage coverage for the team to ensure there are no service gaps. What you will bring to C&F: - Comprehensive knowledge of the work performed by the assigned group - Strong knowledge of Policy Decisions underwriting software a must. - Detail oriented with the ability to make independent decisions - Ability to follow guidelines and best practices, and innovate, with an emphasis on quality and customer service - Proficient in Microsoft Office Applications (Word, Excel, Outlook) - Willingness to learn new tools and techniques - Excellent organizational, prioritizing, and time management skills - Effective communication skills in person and virtually, ability train others on systems and software - Comply and monitor with departmental policies and procedures, including authority level, and with C&F's risk management controls. - Demonstrate solid work experience within the Operations department. Additionally, the successful candidate will be highly motivated with a positive outgoing personality, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment.

Keywords: Crum & Forster Holdings Corp., Conway , Team Lead - Business Services Group, Other , Conway, Arkansas