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Associate Delivery Analyst

Company: Acxiom Corporation
Location: Conway
Posted on: June 6, 2021

Job Description:

Delivery Analyst delivers data, data products, and information that drive our client's multi-channel marketing capabilities. They understand the details of our client's data and Acxiom's products to ensure that our clients and / or third-party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services.

What you will do:

  • Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes
  • Audit post-production changes to ensure service level agreement compliance
  • Execute complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution
  • Develop, maintain and improve client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns
  • Ensure compliance with established procedures, project requirements, and service level agreements through audits
  • Provide consultation, support, communication and training to teams and clients on campaign management tools and / or processes
  • Provide issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues
  • Responsible for application administration (extraction). Identify, recommend and document code changes or makes appropriate code changes. Construct and/or enhance data documentation as needed. Change processes for clients through established change management procedures
  • Investigate and advise clients on potential processing efficiencies, redundancies and/or optimum use of data. Drive and share best practices, adoption of standards and lessons learned with internal Acxiom teams

What you will need:

  • Self-starter with attention to detail
  • Ability to effectively communicate with clients and internal stakeholders
  • Problem-solving skills
  • Intermediate to proficient experience with SQL
  • Ability to prioritize daily responsibilities
  • Willingness to work on call
  • Bachelor's degree from a four-year college or university
  • 0-2 years industry experience in the area of Information Technology

What will set you apart:

  • Prior Acxiom experience
  • Experience using SAS or Salesforce Marketing Cloud
  • Experience in data processing and data integration
  • Understanding of relational database design
  • Experience with Campaign Management Tools
  • File Transfer Protocols
  • Knowledge of Acxiom products

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Keywords: Acxiom Corporation, Conway , Associate Delivery Analyst, Other , Conway, Arkansas

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