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Merchant Services Fulfillment Support Specialist

Company: ABC Fitness Solutions
Location: Conway
Posted on: April 9, 2021

Job Description:

Our core is your strength---
ABC Fitness Solutions (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness Solutions is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).
At the very core---
The primary focus of this position is to provide quality customer service and fulfillment for merchants through the boarding process and problem resolution. This includes the responsibility for interacting with and supporting all ABC clients related to Merchant Processing to ensure all accounts are boarded accurately, timely and according to card brand rules. .
Essential Duties and Responsibilities

  • Responsible for offering and providing merchant processing accounts to existing and potential clients.
  • Assist Clients in the accurate and timely boarding and setup of bank card accounts and processing systems
  • Respond to issues that may require troubleshooting regarding account information, invoices and rates
  • Ensure the maintenance and resolution of account issues including inquiries regarding billing, payments, and procedural issues
  • Become product expert in the areas of Integrated Payment Services to include explaining card brand rates and fees, account structure and basic rules and regulations
  • Complete all applications, equipment leases and invoices as needed for all Integrated Payment products
  • Maintain ongoing communication with the clients, processors and ABC employees, via telephone, e-mail, and CRM as it relates to the account/services approval process
  • Ensure all complete documentation is received from client in a timely manner or escalate to appropriate ABC employee for account follow up
  • Submit maintenance forms to processor to modify accounts according to audit, customer request, sales or account executive
  • Perform other duties as assigned by manager or management
  • Regular and reliable attendance required Qualifications
    • Excellent customer service skills
    • Expresses a high level of energy and attention to detail and professionalism
    • Ability to multi-task and change direction quickly with strong communication and interpersonal skills
    • Strong organization/prioritization skills and the ability to develop and manage a departmental filing system
    • Ability to problem solve using deductive reason skills in a timely manner
    • Ability to succeed in a fast-paced team environment
    • Excellent written and verbal communication skills including punctuation, spelling, grammar, and writing technique
    • Basic skills including but not limited to addition, multiplication and division of whole numbers, decimals and fractions Desire to succeed, in a fast-paced environment
    • Must be extremely detail-oriented and able to make sound decisions
    • Moderate to advanced knowledge of Adobe Pro, Word, Excel, Outlook, Service Now and PowerPoint
    • Basic knowledge of standard business practices
    • High school diploma or equivalent
    • Some college preferred Why you'll want to join ABC Fitness ---
      • Highly collaborative environment
      • Tuition Reimbursement
      • Start-up vibe
      • Medical, Dental, Vision and 401K

Keywords: ABC Fitness Solutions, Conway , Merchant Services Fulfillment Support Specialist, Other , Conway, Arkansas

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