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Help Desk/Training Coordinator

Company: Aerotek
Location: Conway
Posted on: February 19, 2021

Job Description:

Description: Ensures inquires and issues escalated from ODM helpdesk are researched and resolved in compliance with state-defined SLAs Trains Contractor staff to ensure knowledge of program policy, benefits, services, financial management functions, administrative procedures and the solution's system Trains ODM helpdesk staff on solution to ensure claim, prior authorization, and encounter inquiries are effectively researched and resolved Executes quality review of resolution staff to ensure adjudication rules are understood and followedSkills: Customer Service, Insurance, Medicare, Medicaid, Microsoft, help deskTop Skills Details:Customer ServiceCall CenterInsuranceAdditional Skills & Qualifications:Bachelor's degree or equivalent combination of education and experienceDemonstrate experience in claims processing operations for a Medicaid or other health care payerKnowledge of Medicaid-related policy and standardsExcellent interpersonal skills and communication skills both written and oralExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Conway , Help Desk/Training Coordinator, Other , Conway, Arkansas

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