Help Desk/Training Coordinator
Company: Aerotek
Location: Conway
Posted on: February 19, 2021
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Job Description:
Description: Ensures inquires and issues escalated from ODM
helpdesk are researched and resolved in compliance with
state-defined SLAs Trains Contractor staff to ensure knowledge of
program policy, benefits, services, financial management functions,
administrative procedures and the solution's system Trains ODM
helpdesk staff on solution to ensure claim, prior authorization,
and encounter inquiries are effectively researched and resolved
Executes quality review of resolution staff to ensure adjudication
rules are understood and followedSkills: Customer Service,
Insurance, Medicare, Medicaid, Microsoft, help deskTop Skills
Details:Customer ServiceCall CenterInsuranceAdditional Skills &
Qualifications:Bachelor's degree or equivalent combination of
education and experienceDemonstrate experience in claims processing
operations for a Medicaid or other health care payerKnowledge of
Medicaid-related policy and standardsExcellent interpersonal skills
and communication skills both written and oralExperience
Level:Entry Level About Aerotek:We know that a company's success
starts with its employees. We also know that an individual's
success starts with the right career opportunity. As a Best of
Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Conway , Help Desk/Training Coordinator, Other , Conway, Arkansas
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