Call Center CVO/Provider Enrollment Representative

Company: Gainwell Technologies
Location: Conway
Posted on: January 15, 2021

Job Description:

Job Description:About Gainwell Technologies Gainwell is the leading provider of technology solutions that are vital to the administration and operations of health and human services programs. Gainwell is a new company with over 50 years of proven experience, a reputation for service excellence and unparalleled industry expertise. Gainwell offers clients scalable and flexible solutions for their most complex challenges. These capabilities make Gainwell a trusted partner for organizations seeking reliability, innovation and transformational outcomes.Job Description: The Insurance/Healthcare job family utilizing Call center knowledge and expertise on insurance and healthcare. Develops and implements general insurance and health policies in accordance with state and federal laws. Provides expertise to Providers regarding enrollment and CVO activity as it pertains to their application. Responds to provider questions with intention to resolve problems/issues. Provides support and direction to provider to locate information in GAMMIS for current and future needs. Advises provider on status relating to needed documents for final review and disposition of application.* Handle Inbound calls from providers regarding CVO/Provider Enrollment* Creates CTN for each call as a record.* Escalate Concerns and issues to management as needed.* Participates productively as a member of a team.* Completes tasks beyond general support level.* Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction.* Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately. * Complies with contract requirements, business unit rules and related and legal regulationsEducation and Experience:* High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelors degree.* Typically, 1-2 years of working experience in Contact (Call) CenterKnowledge and Skills:* Good written and verbal communication skills, including professional telephone skills.* Able to work in a team environment* Prior office or clerical experience preferred* Ability to follow written policies and procedures.* Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.* Ability to follow procedural guidelines.* Ability to work on assignments with limited instructions from leadership.SDL2017

Keywords: Gainwell Technologies, Conway , Call Center CVO/Provider Enrollment Representative, Other , Conway, Arkansas