IT Support Engineer I, Ops Tech Solutions (OTS)
Company: Amazon
Location: Little Rock
Posted on: April 5, 2026
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Job Description:
Operations is at the heart of Amazon’s business. We are known
for our speed, accuracy, and exceptional service. Our buildings
deliver tens of thousands of products to hundreds of countries
worldwide, every day. OTS provides nonstop global IT support to
Amazon Operations as a vital piece to the puzzle. We are looking
for self-motivated individuals to take on new challenges and
motivate teams in fostering solutions to the hurdles we face.
Together, we take ownership for what we do — whether supporting IT
infrastructure, developing new technology in-house, launching a new
Amazon Operations facility, or delighting our customers by
delivering packages directly to them. About The Role As an IT
Support Engineer I, you will use your knowledge and specialized
skills to implement technical solutions and provide high quality
support for computer hardware, operating systems, or enterprise
application software across sites in a defined geographical area.
You are able to determine when it is appropriate to deviate from a
standard practice to accomplish the desired result. You can
troubleshoot and solve straightforward problems that do not have
defined SOPs. What Do We Offer? Amazon offers competitive
compensation packages including comprehensive healthcare benefits
starting on Day 1, matching 401(k) program, and up to 20 weeks of
paid parental leave. But wait there’s more: we are a casual dress
code at each of our locations (jeans, t-shirts, safety shoes and at
times a neon safety vest will be your daily outfit). Key job
responsibilities - Network engineering and troubleshooting, data
cabling and systems administration in a variety of software and
hardware environments. - Ensuring infrastructure networking and
computing systems remain available during production hours. -
Interacting with management and staff to provide analytical and
technical assistance for continuous improvement of IT solutions. -
Managing local technical projects. - Maintaining or creating
policies, procedures, and processes. - Identifying root-causes of
operational issues and process inefficiencies. - Supporting
customers from multiple buildings in the area, as well as remote
customers. - Traveling within your local or regional area to
support our customers. - 1 years of Windows Server technologies:
AD, DFS, Print Services, SCCM experience - 2 years of
troubleshooting in a multi-user high availability environment
experience - 2 years of PC repair, troubleshooting, deployment and
liquidation experience - 1 years of IT client, server, and network
service delivery experience - 2 years of networking (such as DNS,
DHCP, SSL, OSI Model, and TCP/IP) experience - 2 years of corporate
setting Windows, Mac or Linux Operating systems support experience
- 2 years of supporting and maintaining a corporate network
environment experience - High school or equivalent diploma - 2
years of computer networking experience - Experience supporting
video conference and teleconference equipment Amazon is an equal
opportunity employer and does not discriminate on the basis of
protected veteran status, disability, or other legally protected
status. Our inclusive culture empowers Amazonians to deliver the
best results for our customers. If you have a disability and need a
workplace accommodation or adjustment during the application and
hiring process, including support for the interview or onboarding
process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner. The base salary range for
this position is listed below. Your Amazon package will include
sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including
experience, qualifications, and location. Amazon also offers
comprehensive benefits including health insurance (medical, dental,
vision, prescription, Basic Life & AD&D insurance and option
for Supplemental life plans, EAP, Mental Health Support, Medical
Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and
parental leave. Learn more about our benefits at
https://amazon.jobs/en/benefits . USA, AR, Little Rock - 22.00 -
37.00 USD hourly
Keywords: Amazon, Conway , IT Support Engineer I, Ops Tech Solutions (OTS), IT / Software / Systems , Little Rock, Arkansas
