Computer Support Specialist
Company: Arkansas Tech
Posted on: November 18, 2023
Computer Support Specialist
Application Deadline: November 16, 2023
About Arkansas Tech:
Founded in 1909, Arkansas Tech University is a comprehensive public
institution with a rich history, maintaining regional accreditation
from the Higher Learning Commission (HLC) and classification as a
Southern Regional Education Board (SREB) level III institution. ATU
was ranked the No. 1 regional public university in Arkansas by U.S.
News and World Report in 2021-22 and 2022-23 and CollegeNET
recognizes ATU as the No. 1 institution in Arkansas on its Social
Mobility Index. Since 2019, Arkansas Tech has been the host
institution for the prestigious Arkansas Governor's School. The
559-acre Russellville campus, located in the scenic Arkansas River
Valley between the Ozark and Ouachita Mountains, is just one hour
from the capital city of Little Rock. Russellville features a
charming blend of historic and modern architecture as well as the
recreational opportunities provided by Lake Dardanelle and several
state parks. Offering more than 100 undergraduate degree programs
and more than 40 graduate degree and certificate programs across
five academic colleges and two campuses, Arkansas Tech strives to
provide a solid educational foundation for life-long learning to a
diverse community. For more information about Arkansas Tech
University and the surrounding community, please visit our website
at www.atu.edu/hr to find our "Live Here" informational
The Computer Support Specialist is responsible for providing
technical support and assistance to end-users at Arkansas Tech.
This role involves troubleshooting, maintaining, and upgrading
hardware and software systems to ensure the efficient operation of
desktop computers, lab computers, thin clients, laptops, and
peripherals. The Computer Support Specialist plays a crucial role
in ensuring that all students, faculty, and staff have the
necessary tools and resources to be successful at Arkansas Tech
Essential Duties and Responsibilities:
Provide second-level technical support for hardware, software, and
network-related issues, either in person, over the phone, or via
remote access tools.
Install, configure, and maintain desktop and laptop computers, thin
clients, printers, and other peripheral devices.
Diagnose and resolve hardware and software problems, including
operating system issues, application errors, and connectivity
Collaborate with other IT professionals to escalate complex issues
and ensure timely resolution.
Assist in the procurement and inventory management of IT equipment
Maintain and update documentation related to IT processes,
troubleshooting procedures, and hardware/software inventory.
Conduct routine system updates, patches, and security
Educate end-users on basic IT best practices and offer training
Monitor and manage antivirus and security software.
Assist with data backup and recovery procedures.
Knowledge, Skills, and Abilities:
A strong understanding of desktop and laptop hardware and software
Proficiency in Microsoft Windows and familiarity with macOS and
Linux operating systems.
Basic knowledge of networking concepts and protocols.
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication skills.
Ability to work independently and as part of a team.
Time management and multitasking abilities.
Knowledge of remote access tools for providing off-site
Familiarity with ticketing systems for issue tracking and
Physical dexterity for equipment setup and maintenance.
Associate's degree in Information Technology, Computer Science, or
related field (or equivalent work experience).
Basic knowledge of computer hardware and software.
Strong problem-solving skills.
Customer service experience.
A bachelor's degree in computer science, information technology, or
a related field.
Industry certifications such as CompTIA A+, CompTIA Network+, or
Microsoft Certified Desktop Support Technician (MCDST).
Experience with Active Directory, Group Policy, and domain
Familiarity with ITIL (Information Technology Infrastructure
Experience with mobile device management (MDM) solutions.
Familiarity with remote desktop software for remote support.
Proven experience in a desktop support or IT technician role.
Proficiency in Microsoft Office Suite.
Work Location, Environment, and Physical Demands:
An ability to sit or stand for long periods.
Ability to successfully manipulate devices for data entry during
those periods. Ability to view computer screens for long
Ability to effectively communicate both verbally and in non-verbal
Ability to arrive at work on time, if not early, and stay late as
the situation dictates. Off-hour work may be required.
The actual work location may be physically on campus in an office
environment, possibly shared or at an approved remote location.
Must be able to be contacted as needed and respond accordingly.
Ensure the ability to travel as necessary by driving, riding,
flying, or other public transportation systems, both in and out of
Successful completion of a criminal background check is
To be considered for the position of Computer Support Specialist,
all applications must be received and processed through our
applicant tracking system Cornerstone prior to the closing date on
November 16, 2023, before 6:00 pm central time.
Please go to
This position is subject to a pre-employment criminal background
check. A criminal conviction or arrest pending adjudication alone
shall not disqualify an applicant in the absence of a relationship
to the requirements of the position. Background check information
will be used in a confidential, non-discriminatory manner
consistent with state and federal law.
Arkansas Tech University is an AA/EOE employer committed to
attracting and retaining a diverse workforce. All qualified
applicants will receive consideration for employment.
Keywords: Arkansas Tech, Conway , Computer Support Specialist, IT / Software / Systems , Russellville, Arkansas
Didn't find what you're looking for? Search again!