Computer Support Specialist

Company: Arkansas Tech
Location: Russellville
Posted on: November 18, 2023

Job Description:

Computer Support Specialist

Application Deadline: November 16, 2023

Salary: $40,775

About Arkansas Tech:

Founded in 1909, Arkansas Tech University is a comprehensive public institution with a rich history, maintaining regional accreditation from the Higher Learning Commission (HLC) and classification as a Southern Regional Education Board (SREB) level III institution. ATU was ranked the No. 1 regional public university in Arkansas by U.S. News and World Report in 2021-22 and 2022-23 and CollegeNET recognizes ATU as the No. 1 institution in Arkansas on its Social Mobility Index. Since 2019, Arkansas Tech has been the host institution for the prestigious Arkansas Governor's School. The 559-acre Russellville campus, located in the scenic Arkansas River Valley between the Ozark and Ouachita Mountains, is just one hour from the capital city of Little Rock. Russellville features a charming blend of historic and modern architecture as well as the recreational opportunities provided by Lake Dardanelle and several state parks. Offering more than 100 undergraduate degree programs and more than 40 graduate degree and certificate programs across five academic colleges and two campuses, Arkansas Tech strives to provide a solid educational foundation for life-long learning to a diverse community. For more information about Arkansas Tech University and the surrounding community, please visit our website at www.atu.edu/hr to find our "Live Here" informational resources.

Position Summary:

The Computer Support Specialist is responsible for providing technical support and assistance to end-users at Arkansas Tech. This role involves troubleshooting, maintaining, and upgrading hardware and software systems to ensure the efficient operation of desktop computers, lab computers, thin clients, laptops, and peripherals. The Computer Support Specialist plays a crucial role in ensuring that all students, faculty, and staff have the necessary tools and resources to be successful at Arkansas Tech University.

Essential Duties and Responsibilities:

Provide second-level technical support for hardware, software, and network-related issues, either in person, over the phone, or via remote access tools.

Install, configure, and maintain desktop and laptop computers, thin clients, printers, and other peripheral devices.

Diagnose and resolve hardware and software problems, including operating system issues, application errors, and connectivity problems.

Collaborate with other IT professionals to escalate complex issues and ensure timely resolution.

Assist in the procurement and inventory management of IT equipment and peripherals.

Maintain and update documentation related to IT processes, troubleshooting procedures, and hardware/software inventory.

Conduct routine system updates, patches, and security enhancements.

Educate end-users on basic IT best practices and offer training when necessary.

Monitor and manage antivirus and security software.

Assist with data backup and recovery procedures.

Knowledge, Skills, and Abilities:

A strong understanding of desktop and laptop hardware and software components.

Proficiency in Microsoft Windows and familiarity with macOS and Linux operating systems.

Basic knowledge of networking concepts and protocols.

Strong troubleshooting and problem-solving skills.

Excellent customer service and communication skills.

Ability to work independently and as part of a team.

Time management and multitasking abilities.

Knowledge of remote access tools for providing off-site support.

Familiarity with ticketing systems for issue tracking and resolution.

Physical dexterity for equipment setup and maintenance.

Minimum Requirements:

Associate's degree in Information Technology, Computer Science, or related field (or equivalent work experience).

Basic knowledge of computer hardware and software.

Strong problem-solving skills.

Customer service experience.

Preferred Qualifications:

A bachelor's degree in computer science, information technology, or a related field.

Industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST).

Experience with Active Directory, Group Policy, and domain management.

Familiarity with ITIL (Information Technology Infrastructure Library) principles.

Experience with mobile device management (MDM) solutions.

Familiarity with remote desktop software for remote support.

Proven experience in a desktop support or IT technician role.

Proficiency in Microsoft Office Suite.

Work Location, Environment, and Physical Demands:

An ability to sit or stand for long periods.

Ability to successfully manipulate devices for data entry during those periods. Ability to view computer screens for long periods.

Ability to effectively communicate both verbally and in non-verbal communication.

Ability to arrive at work on time, if not early, and stay late as the situation dictates. Off-hour work may be required.

The actual work location may be physically on campus in an office environment, possibly shared or at an approved remote location.

Must be able to be contacted as needed and respond accordingly.

Ensure the ability to travel as necessary by driving, riding, flying, or other public transportation systems, both in and out of the State.

Successful completion of a criminal background check is required.

To be considered for the position of Computer Support Specialist, all applications must be received and processed through our applicant tracking system Cornerstone prior to the closing date on November 16, 2023, before 6:00 pm central time.

Please go to https://atu.csod.com/ats/careersite/search.aspx?site=1&c=atu to apply now.

This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Arkansas Tech University is an AA/EOE employer committed to attracting and retaining a diverse workforce. All qualified applicants will receive consideration for employment.

Keywords: Arkansas Tech, Conway , Computer Support Specialist, IT / Software / Systems , Russellville, Arkansas