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Sales Support/Customer Service

Company: US Compounding
Location: Conway
Posted on: July 6, 2019

Job Description:

DESCRIPTION: Establish and maintain profitable relationships with customers on behalf of US Compounding Pharmacy. Manage telephone calls and email professionally, efficiently and with good communication skills. Professionally handle incoming calls and emails from customers, company sales representatives and company distributors and ensure that their concerns are resolved both promptly and thoroughly. Resolve concerns and/or challenges from outside and inside team members and provide solutions in a courteous, efficient and timely manner. Manage time effectively, meet personal goals and work effectively with other pharmacy departments. Communicate with customers, company representatives and distributors via email demonstrating proficiency in typing and grammar. Use independent personal judgement to determine the needs to best satisfy the customer and US Compounding. Use of sales experience to better understand the customer's needs. Also, beneficial in building the relationship between internal and external employees. Manage and triage incoming telephone calls professionally and efficiently with good communication skills. Set up and maintain accurate customer files. Efficient data collection from customers via telephone for order processing Assessment and review of submitted information thru online system to fill an order. Assess product availability and the effect it has on order fulfillment. Effectively manage customer charge accounts and their selected form of payment. Additional tasks and/or projects assigned by supervisor as needed for daily operations. Manage time effectively, meet personal goals and work effectively with other members of the customer service team. -- WORK ENVIRONMENT: The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor and answering the phone. -- SKILLS REQUIRED: 3-5 years' experience in customer service and/or sales support role, preferably in a health care setting Minimum two years' experience and proficiency in Excel. Ability to process analytical data for sales management. Pharmacy technician license preferred, ability to get pharmacy technician license mandatory --

Keywords: US Compounding, Conway , Sales Support/Customer Service, Hospitality & Tourism , Conway, Arkansas

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