Retail Assistant General Manager

Company: Revolution
Location: Floral
Posted on: September 12, 2023

Job Description:

Revolution Global's national retail brand, Enlightened, is a welcoming space championing the beauty and wonder of the plant. Our mission is to provide the most inclusive, knowledgeable, and comfortable experience possible. Whether you are a long-time consumer or completely new to cannabis, our passionate team is here to help find exactly what you're looking for. We take great pride in partnering with people who are friendly, knowledgeable, and passionate about cannabis. Apply to join our team today - Welcome to Enlightened. The Assistant General Manager (AGM) is essential to providing a welcoming, safe, and educational customer experience at Enlightened dispensaries. The ASM will be responsible for upholding operational compliance with state laws and federal laws, ensuring efficient dispensary operations, supporting team development, perform Human Resources duties, oversee standardized procedures, and other duties assigned to you by the General Manager and Headquarter Team. The day-to-day ASM responsibilities will revolve around supporting the in-store team, fostering an exception customer experience, and ensuring smooth store operations. In addition to general store duties, each ASM will have an Area of Responsibility (AOR) that can change throughout your time as an ASM. As part of the Enlightened Leadership Team, you will be expected to communicate professionally and effectively with all levels of the organization and exterior stakeholders, in order to execute company goals, policies, and procedures in accordance with Enlightened standards and regulatory requirements. This is Cannabis for People. Responsibilities:

• Assist in managing, supervising, and directing dispensary operations and staff;
• Participate in implementing best practices, regulatory processes, internal policies, and standardized procedures;
• Serve as the dispensary's secondary point-of-contact in the absence of the GM;
• Manage daily communication through effective use of company tools and leading pre-shift meetings to ensure the team has information needed to perform for the day and know of company happenings;
• Assist with staff management by communicating hiring needs, opportunities for employee advancement, and pursue disciplinary action when necessary;
• Ensure staff training according to company guidelines, complete performance reviews, and employee development opportunities;
• Lead by example and uphold a culture of accountability and professionalism;
• Manage and provide training for internal staff to consistently deliver the highest level of customer service;
• Ensure the safety and security of customers and employees throughout all operations;
• Maintain in-depth knowledge of cannabis products on a local and national level;
• Closely follow state rules and regulations in order to disseminate details to staff and customers;
• Provide education to staff about local product offerings and cannabis administration methods;
• Assist the General Manager as needed, including Human Resources tasks such as creating employee schedules, managing store labor budgets, corrective action and general employee documentation needs;
• Manage financial records and cash handling procedures;
• Manage the utilization of point-of-sale and seed-to-sale tracking systems;
• Ensure the dispensary remains compliant with all regulations and lead the team through state inspections without violation;
• Maintain state-mandated documentation and record keeping protocols as well as internal reporting requirements;
• Liaise with the corporate team to implement policies and fulfill dispensary needs;
• Maintain staff documents and ensure employee credentials remain valid for the entirety of the employment period. Areas of Responsibility possibilities: Community Outreach -
  • Serve as a liaison to the local community;
  • Develop and leverage community relationships with local organizations and affiliated ancillary businesses, in partnership with the headquarters Community Manager;
  • Monitor and maintain dispensary communications via email, social media platforms, and in-store customer inquiries;
  • Collaborate with the Community Manager and Marketing Department to create social media strategies driven by standardized branding initiatives Inventory Operations -
    • Maintain inventory protocols according to both state regulatory requirements and internal policies;
    • Assist in the implementation of best practices, regulatory requirements, policies, and procedures;
    • Organize daily inventory audits and understand how to investigate & reconcile discrepancies;
    • Collaborate with the Leadership Team to ensure loss prevention protocols are understood and followed by entire team;
    • Inventory receipt management;
    • Management of CRM software including but not limited to IHeartJane, Weedmaps, and Hubspot.
    • Ensure accuracy of front-facing product menus;
    • Liaise with internal organization and other external stakeholders to uphold brand integrity and company standards;
    • Work alongside the headquarters Buying Team to ensure product assortment drives sales and traffic;
    • Maintain store FIFO and work with Buying Team to determine liquidation plans on expiring products;
    • Work closely with management team on new product arrivals to ensure staff education Selling/Customer Experience -
      • Orchestrate staff training on customer engagement and product knowledge to ensure best-in-class customer experience;
      • Liaise with fellow managers to plan daily training topics in pre-shift meetings and maintain an educational cadence of topics for store;
      • Track store team matrix on training topics and products covered;
      • Maintain strong leadership presence on sales floor to guide, coach, and lead the overall customer experience on a day-to-day basis, utilizing downtime to coach in the moment with Cannabis Guides and peer managers to elevate selling and service;
      • Be aware and create training plan of new products and company initiatives for entire team;
      • Collaborate with headquarters Retail Operations Team on store communication and ensure messages are disseminated to store team;
      • Follow up with team members on personal sales performance Qualifications:
        • Previous managerial experience in a fast-paced environment required;
        • Strong and reliable work ethic;
        • Compassionate customer service approach;
        • Excellent communication skills;
        • Must have reliable mode of transportation;
        • Experience conducting HR tasks;
        • High School Diploma or GED;
        • At least 5-years of experience working in retail, hospitality or health care organization;
        • Proven track record in ability to cultivate long-term customer relationships;
        • Computer use proficiency including familiarity utilizing Microsoft Office and Outlook applications;
        • Point-of-Sale and cash management experience is required;
        • Strong attention to detail;
        • Must have Team Player mentality;
        • Ability to problem solve in a professional manner;
        • Self-starter with organized ability to multi-task;
        • Must have availability to accommodate scheduling expectations including weekends, evenings, and holiday shifts;
        • Must be at least 21 years of age;
        • Must pass a thorough internal and external background check including criminal history check by the State Police and FBI;
        • Must obtain and maintain a Dispensary Registration Identification card from the local governing department. Revolution is committed to creating a diverse environment and is proud to be an equal opportunity employer. Individuals seeking employment at Revolution are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Diverse candidates encouraged to apply.

Keywords: Revolution, Conway , Retail Assistant General Manager, Hospitality & Tourism , Floral, Arkansas