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Customer Service Representative

Company: Aegis General Energy
Location: Conway
Posted on: January 27, 2023

Job Description:

Aegis General Energy, a division of Aegis General Insurance Agency, a wholly owned subsidiary of K2 Insurance Services, LLC, is seeking a full-time Customer Service Representative to join its team at its headquarters in Conway, Arkansas. Aegis Group offers a diversified national platform of specialty insurance programs. Acquired by San Diego-based K2 Insurance Services in 2013, Aegis continues to expand its product offerings and distribution by developing new insurance programs and increasing the number and geographic diversity of its marketing, sales, and support staff. Aegis offers the opportunity to join an established company in growth mode. Our pay and benefits program includes a competitive hourly pay rate, medical, dental, and vision insurance with no waiting period; paid time-off in year of hire and 401(k) with employer match.Responsibilities:

  • Provide best-in-class service and response times to our select agency partners
  • Data Entry into multiple internet-based systems
  • Use Microsoft Office software, (e.g. Outlook, Word and Excel)
  • Answer incoming calls
  • Answer all emails in a Timely Matter
  • Multi-Tasking
  • Assist in the day-to-day operations as assigned
  • Policy Issuance
  • Issue Federal and State Filings
  • Process Endorsements
  • Work all Errors for the DMV Requirements:
    • Minimum of 2 years' experience as a commercial CSR for a commercial lines insurance agency or 2 years' experience as a underwriting assistant at an MGA or Insurance Company
    • Utilize time management abilities in a fast-paced, high-volume environment
    • Excellent computer skills including typing proficiency, Microsoft Office proficiency with an emphasis in Excel spreadsheets
    • Excellent verbal and written communication
    • High-level of motivation
    • Ability to multitask while prioritizing important and pressing tasks
    • Exceptional attention to detail with an innate capacity for organization
    • Drive to succeed and advance your knowledge and career
    • Ability to work in a customer service and driven environment
    • Ability to resolve moderately complex problems
    • Organize tasks effectively
    • Willingness and ability to go above and beyond to help and provide value to team
    • Attention to detail
    • Self-motivated
    • Ability to work in high pressure situations
    • Ability to apply feedback in order to improve performance
    • Consistent dependability, promptness, and excellent people skills
    • Preferred to be in Conway OfficeLearn more about Aegis General Insurance Agency at and K2 Insurance Services at


Keywords: Aegis General Energy, Conway , Customer Service Representative, Hospitality & Tourism , Conway, Arkansas

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