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Company: Hampton Inn and Suites
Location: Conway
Posted on: September 15, 2022

Job Description:

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.FLEXIBLE AVAILABILITY A PLUSHotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.Ultimately, you will help create a pleasant and memorable stay for our guests.*Responsibilities* - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates and amenities - Respond to clients' complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs - Upsell additional facilities and services, when appropriate - Maintain updated records of bookings and payments*Requirements and skills* - Work experience as a Hotel Front Desk Agent, Receptionist or similar role. a plus - Experience with hotel reservations software OnQ is a plus, not a requirement. - Understanding of how travel planning websites operate, like Booking and TripAdvisor - Customer service attitude - Excellent communication and organizational skillsJob Types: Full-time, Part-timePay: From $13.00 per hourSchedule:* Day shift* Monday to Friday* Night shift* Weekend availabilityAbility to commute/relocate:* Conway, AR 72032: Reliably commute or planning to relocate before starting work (Required)Experience:* Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Hampton Inn and Suites, Conway , FULL TIME FRONT DESK HAMPTON INN CONWAY, Hospitality & Tourism , Conway, Arkansas

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