General Manager
Company: Copart
Location: Conway
Posted on: September 19, 2024
Job Description:
Posted Friday, September 6, 2024 at 6:00 AM The General Manager
is responsible for overall Planning, Organizing, leading, and
controlling (P-O-L-C) functions of the facility. In addition, the
General Manager will manage all aspects of the P-O-L-C framework
with the goal of leading the facility and staff to meet budget,
revenue, and customer satisfaction standards. Through a thorough
understanding of Copart policies and practices, the General Manager
will create a customer first environment for internal and external
customers by offering unique and innovative solutions that meet
customer needs while maintaining company standards for policy,
quality, and service. ESSENTIAL DUTIES
- Partners with HR to attract, recruit, develop and retain a
diverse, high performing team
- Train and develop staff to meet company guidelines and
expectations
- Ensure there is continual, positive communication and feedback
with staff in addition to all annual Continuous Improvement
Summaries (CIS -- Reviews) delivered timely
- Manages team through an innovative, creative, inspirational
leadership style
- Ability to hold staff consistently accountable with unbiased
fairness to help drive performance
- Create a highly engaged team environment which drives
execution, innovation, productivity, and future leaders
- Holds self to a high level of integrity in all interactions and
decision making
- Proactively manages performance of managers and staff to
address all opportunities quickly, and to redirect or take
appropriate action if applicable
- Manages the day-to-day operations of the facility including,
but not limited to becoming a Subject Matter Expert (SME) in all
process areas both in the office and with outside yard jobs and
tasks
- Responsible for recruiting and maintaining appropriate number
of sub-haulers to manage the logistical requirements of running a
Copart facility properly and effectively
- Must remain within allowable compliance guidelines for any
System Quality Reviews, Field Quality Reviews, and Equipment and
Safety Reviews
- Must immediately raise any concerns that could negatively
impact the facility, the employees, or customers up to the Regional
Manager
- Set goals and ensures that each employee is leveraging the
tools provided to them to achieve continual success
- Ensure your locations are compliant with laws and regulations
to include county, state, EPA, OSHA, and Department of Motor
Vehicle regulations
- Disseminate pertinent knowledge throughout location to all
employees to ensure transparency and clarity on company goals and
initiatives
- Responsible for customer relationships (buyers, sellers, and
internal customers)
- Identifying knowledge and skill gaps amongst your team and
ensure there are remedies for said gaps
- Brand ambassador of the company's mission, vision, values, and
culture
- Ability to communicate to all levels of leadership throughout
the organization with tact and professionalism both written and
verbal
- May be called upon to support local or non-local CAT events
throughout the year
- Accountable for understanding the assigned profit and Loss
Statement. Identifying ways to increase revenue and decrease
costs.
- Other duties as assigned by Regional Manager or a member of
upper Management Required Skills & Experience:
- Minimum of 2-3 years as a manager, military or other relevant
experience preferred
- Proven track record of driving and achieving operational
excellence and execution of corporate goals
- Metric Driven
- Proven track record on supporting change initiatives and
ensuring the team can easily adapt to, and manage the change
effectively and with positivity
- Strong communication skills with the ability to adjust your
tone/communication style according to your audience
- Strong relationship building skills
- Strong critical thinking skills using logic and help to
identify alternative solutions to operational issues
- Strong decision-making skills -- will consider benefits and
risks to potential decisions to choose the most appropriate course
of action
- Strong listening skills -- takes the time to actively listen to
issues or concerns to help develop and execute on the solution
- Able to manage time effectively and prioritize tasks to meet
new deadlines or productivity goals
- Strong problem-solving skills
- Able to multi-task and stay positive and motivated with a
strong sense of urgency
- Travel may be required
- Valid Driver's License For 40 years, Copart has led its
industry in innovation and customer service, enabling it to grow
profitably in markets across the globe. Our success is the direct
result of the skills and efforts of our talented and diverse
employees. Our mindset? It's never just a "job" when your coworkers
are like family - it's like coming home.
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Keywords: Copart, Conway , General Manager, Executive , Conway, Arkansas
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