Cannabis Assistant Store Manager
Company: Revolution
Location: Drasco
Posted on: September 12, 2023
Job Description:
Revolution Global's national retail brand, Enlightened, is a
welcoming space championing the beauty and wonder of the plant. Our
mission is to provide the most inclusive, knowledgeable, and
comfortable experience possible. Whether you are a long-time
consumer or completely new to cannabis, our passionate team is here
to help find exactly what you're looking for. We take great pride
in partnering with people who are friendly, knowledgeable, and
passionate about cannabis. Apply to join our team today - Welcome
to Enlightened. The Assistant General Manager (AGM) is essential to
providing a welcoming, safe, and educational customer experience at
Enlightened dispensaries. The ASM will be responsible for upholding
operational compliance with state laws and federal laws, ensuring
efficient dispensary operations, supporting team development,
perform Human Resources duties, oversee standardized procedures,
and other duties assigned to you by the General Manager and
Headquarter Team. The day-to-day ASM responsibilities will revolve
around supporting the in-store team, fostering an exception
customer experience, and ensuring smooth store operations. In
addition to general store duties, each ASM will have an Area of
Responsibility (AOR) that can change throughout your time as an
ASM. As part of the Enlightened Leadership Team, you will be
expected to communicate professionally and effectively with all
levels of the organization and exterior stakeholders, in order to
execute company goals, policies, and procedures in accordance with
Enlightened standards and regulatory requirements. This is Cannabis
for People. Responsibilities:
- Assist in managing, supervising, and directing dispensary
operations and staff;
- Participate in implementing best practices, regulatory
processes, internal policies, and standardized procedures;
- Serve as the dispensary's secondary point-of-contact in the
absence of the GM;
- Manage daily communication through effective use of company
tools and leading pre-shift meetings to ensure the team has
information needed to perform for the day and know of company
happenings;
- Assist with staff management by communicating hiring needs,
opportunities for employee advancement, and pursue disciplinary
action when necessary;
- Ensure staff training according to company guidelines, complete
performance reviews, and employee development opportunities;
- Lead by example and uphold a culture of accountability and
professionalism;
- Manage and provide training for internal staff to consistently
deliver the highest level of customer service;
- Ensure the safety and security of customers and employees
throughout all operations;
- Maintain in-depth knowledge of cannabis products on a local and
national level;
- Closely follow state rules and regulations in order to
disseminate details to staff and customers;
- Provide education to staff about local product offerings and
cannabis administration methods;
- Assist the General Manager as needed, including Human Resources
tasks such as creating employee schedules, managing store labor
budgets, corrective action and general employee documentation
needs;
- Manage financial records and cash handling procedures;
- Manage the utilization of point-of-sale and seed-to-sale
tracking systems;
- Ensure the dispensary remains compliant with all regulations
and lead the team through state inspections without violation;
- Maintain state-mandated documentation and record keeping
protocols as well as internal reporting requirements;
- Liaise with the corporate team to implement policies and
fulfill dispensary needs;
- Maintain staff documents and ensure employee credentials remain
valid for the entirety of the employment period. Areas of
Responsibility possibilities: Community Outreach -
- Serve as a liaison to the local community;
- Develop and leverage community relationships with local
organizations and affiliated ancillary businesses, in partnership
with the headquarters Community Manager;
- Monitor and maintain dispensary communications via email,
social media platforms, and in-store customer inquiries;
- Collaborate with the Community Manager and Marketing Department
to create social media strategies driven by standardized branding
initiatives Inventory Operations -
- Maintain inventory protocols according to both state regulatory
requirements and internal policies;
- Assist in the implementation of best practices, regulatory
requirements, policies, and procedures;
- Organize daily inventory audits and understand how to
investigate & reconcile discrepancies;
- Collaborate with the Leadership Team to ensure loss prevention
protocols are understood and followed by entire team;
- Inventory receipt management;
- Management of CRM software including but not limited to
IHeartJane, Weedmaps, and Hubspot.
- Ensure accuracy of front-facing product menus;
- Liaise with internal organization and other external
stakeholders to uphold brand integrity and company standards;
- Work alongside the headquarters Buying Team to ensure product
assortment drives sales and traffic;
- Maintain store FIFO and work with Buying Team to determine
liquidation plans on expiring products;
- Work closely with management team on new product arrivals to
ensure staff education Selling/Customer Experience -
- Orchestrate staff training on customer engagement and product
knowledge to ensure best-in-class customer experience;
- Liaise with fellow managers to plan daily training topics in
pre-shift meetings and maintain an educational cadence of topics
for store;
- Track store team matrix on training topics and products
covered;
- Maintain strong leadership presence on sales floor to guide,
coach, and lead the overall customer experience on a day-to-day
basis, utilizing downtime to coach in the moment with Cannabis
Guides and peer managers to elevate selling and service;
- Be aware and create training plan of new products and company
initiatives for entire team;
- Collaborate with headquarters Retail Operations Team on store
communication and ensure messages are disseminated to store
team;
- Follow up with team members on personal sales performance
Qualifications:
- Previous managerial experience in a fast-paced environment
required;
- Strong and reliable work ethic;
- Compassionate customer service approach;
- Excellent communication skills;
- Must have reliable mode of transportation;
- Experience conducting HR tasks;
- High School Diploma or GED;
- At least 5-years of experience working in retail, hospitality
or health care organization;
- Proven track record in ability to cultivate long-term customer
relationships;
- Computer use proficiency including familiarity utilizing
Microsoft Office and Outlook applications;
- Point-of-Sale and cash management experience is required;
- Strong attention to detail;
- Must have Team Player mentality;
- Ability to problem solve in a professional manner;
- Self-starter with organized ability to multi-task;
- Must have availability to accommodate scheduling expectations
including weekends, evenings, and holiday shifts;
- Must be at least 21 years of age;
- Must pass a thorough internal and external background check
including criminal history check by the State Police and FBI;
- Must obtain and maintain a Dispensary Registration
Identification card from the local governing department. Revolution
is committed to creating a diverse environment and is proud to be
an equal opportunity employer. Individuals seeking employment at
Revolution are considered for employment without regard to race,
color, religion, gender, gender identity or expression, sexual
orientation, national origin, disability, age, or veteran status.
Diverse candidates encouraged to apply.
Keywords: Revolution, Conway , Cannabis Assistant Store Manager, Executive , Drasco, Arkansas
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