Client Success Manager

Company: Kantar
Location: Conway
Posted on: June 19, 2022

Job Description:

Job Details

Kantar's Profiles Division is looking for a Market Research Client Success Manager who will be responsible for managing and overseeing the end-to-end execution of online research projects while cultivating strong relationships with internal clients and cross-functional internal resources. This individual will be responsible for managing multiple projects simultaneously, handling sample management and data collection processes efficiently and effectively, and liaising with our Kantar colleagues to deliver results to the client teams that meet the highest quality standards.

At Kantar, our research data illuminates. It provides clarity, reveals information and empowers brands and marketers to make sound decisions. A trusted global partner for digital data collection, our expertise, sampling methodologies and innovative technologies provide a deep understanding of consumer opinions and behaviors.

KEY OUTCOMES

---Develops an understanding of the company's current product portfolio with an ability to facilitate and support the delivery of new and expanded products/services.

---Supports existing account relationships to ensure they remain healthy, productive, profitable and mutually beneficial, with the goal of securing repeat business and achieving targeted revenues.

---Manage all end-to-end project level details including:

---Coordinates and manages internal data collection activities to client specifications, on time and on budget.

---Ensures project design meets client needs by providing consultation to clients concerning online research and sampling best practices.

---Communicates with Account Lead and Operations Management to apprise them of study status and any issues that require additional attention.

---Proactively contacts internal clients by phone and email to finalize project specifications and to provide consultative updates throughout the project life cycle.

---Follows quality assurance procedures to ensure quality and accuracy; identifies and communicates potential problems to appropriate colleagues to drive a resolution.

---Manages third-party partners and outsourcing vendors to deliver the highest levels of client satisfaction.

CAPABILITIES

---Bachelor's Degree, preferably in Market Research, Marketing, Statistics, Economics, Business or a related field.

---Quality-focused with attention to detail and accuracy.

---Able to manage multiple accounts and projects under tight concurrent deadlines.

---Excellent communication skills - specifically how to distill issues, manage client expectations, act as a trusted advisor and communicate in a timely manner under pressure.

---Adept at using technological resources including MS Office including Excel, and an aptitude for using web-based survey tools. Power BI experience is a plus.

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