Operations Manager - Asst. General Manager
Company: Raising Cane's
Location: Conway
Posted on: February 17, 2021
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Job Description:
*GENERAL SUMMARY:**--*The *Operations Manager* -He/she has the
primary responsibility of supporting the General Manager in day to
day operations of the restaurant; conveying the Cane's culture to
his/her Crewmembers and Customers; as well be a creative team
player who likes to work hard, have fun, and show sincere
dedication to Raising Cane's. He/she will be responsible for
upholding Raising Cane's standards for the Crewmember and Customers
experiences. He/she will responsible for leading shifts as well as
providing support in financial management, restaurant maintenance
and company initiatives. *KEY RESPONSIBILITIES AND AREAS OF FOCUS
:* * *Operations Management- *Lead* "*What We Do" on each shift; at
Raising Cane's "What we do" is serve the Perfect box, Fast,
Friendly, Clean & Have Fun! Promote open communication between all
levels of Crew in the restaurant including: Shift Managers, Shift
Captains, Trainers and Crewmembers; lead the Cane's Love program in
the restaurant which is how--Raising Cane's Respects, Recognizes
and Rewards our Crewmembers; assess areas of opportunity and
recommend solutions or develop plans to address restaurant or
Crewmember issues; align Shift Manager performance and Restaurant
performance with company standards; proactively manage operation of
the restaurant to include planning/forecasting of weekly sales,
labor and COGs; maintains restaurant cleanliness; identifies
maintenance problems and communicates problems to General Manager
and Facilities Department; leads monthly inventory counts and
ensures weekly vendor orders are made and properly received; lead
achievement of all performance metrics * *Business Management-
*Support the General Manager in managing food and labor costs to
increase Restaurant profitability; lead restaurant to achieve
financial goals set by the Operations Leadership Team; identify
issues that need addressed , develop a plan to resolve issue and
present findings/ suggestions to the General Manager; lead the
monitoring of spending on all costs to include: contract services,
repair and maintenance as well as supply costs; write successful
Crewmember and Shift Manager schedules that set restaurant up for
success and adequate sales volume trends; support General Manager
in writing of the business plan for the restaurant. Maintains open
communication with General Manager, Operations Advisor and the
Restaurant Support Office Crewmembers * *People Management- *Use
company approved selective hiring criteria to maintain a quality
Crewmember roster; consults with General Manager on all hiring
decisions; train and develop Shift Managers and Crewmembers to
improve the quality of the restaurant operation; support the
professional development of the Shift Managers and Crewmembers;
draft performance plans for Shift managers and share information
with General Manager; lead follow up on all performance plans
delivered; lead and execute all new Crewmember and Shift Manager
orientations * *Project Support*- Understand the purpose, intent,
rationale, mechanics, requirements and desired results of all
company driven programs and initiatives; actively collaborate,
organize and support program implementations at the restaurant
level; support General Manager with execution of the restaurants
local marketing plans *ADDITIONAL REQUIREMENTS:* The intellectual
and physical demands described below are representative of what
must be met by Crewmembers to successfully perform the essential
functions of this job.--Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. * Minimum of High School Diploma or equivalent required,
some College preferred* Must be 18 years of age or older*
Proficient in a variety of technology systems, especially Microsoft
Office (Word, Excel, Outlook)* On occasion, may be required to lift
and carry, push or pull heavy objects up to fifty pounds; kneel,
bend or stoop, ascend or descend stairs; reach and grasp objects
*QUALIFICATIONS:* * Ability to lead, motivate, and empower the
Cane's Crewmembers* Ability to align Crewmembers with Raising
Cane's culture by balancing hard work and having fun* Ability to
manage basic tasks; the restaurant's Crewmembers and fiscal
operations* Takes initiative* Has excellent verbal and written
skills* Ability to recognize problems and problem solve* Ability to
set goals and convert plans into action* Knowledge of Labor Laws*
Knowledge and skills in staffing, scheduling, people and cost
management* New Restaurant opening experience a plus* 3 years
restaurant or retail management preferred *Connect With Us!*Not
ready to apply?--[Connect with
us](https://applymanagement-raisingcanes.icims.com/connect)--for
general
consideration.[](https://applymanagement-raisingcanes.icims.com/connect)
Keywords: Raising Cane's, Conway , Operations Manager - Asst. General Manager, Executive , Conway, Arkansas
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