Leak Survey Support Representative

Company: Summit Utilities Inc
Location: North Little Rock
Posted on: April 1, 2026

Job Description:

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers. Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do. We have an exciting hybrid opportunity for a Leak Survey Support Representative based in Maumelle, Arkansas. POSITION SUMMARY Manages Leak Survey data in support of Leak Survey department to complete scheduled survey compliance work and unscheduled survey work. Creates productivity and status reports. Performs administrative and clerical duties. PRIMARY DUTIES AND RESPONSIBILITIES Assists with extracting and compiling leak survey work schedule from SAP. Monitors Leak Survey schedule throughout the year and communicate updates to Operations Supervisor in the Leak Survey Areas that appear at risk of not completing by the scheduled date. Creates and maintains the Region’s Picarro Surveyor™ schedule and Picarro Driver schedule. Verifies SAP scheduled survey work orders have been created and dispatched. Downloads and reviews surveys completed with Picarro Surveyor™ to determine coverage level. Identifies and schedules additional runs of survey area as required to optimize Picarro Surveyor™ coverage. Reviews coverage and identifies whether Gap Survey work order is required and dispatches, if necessary. Assigns Leak Indication Search Area to technicians and ensures SAP investigate work orders have been created and dispatched. Notifies supervisor of completed work status and provides work/resource management reports for Supervisor to direct resources. Reviews completed surveys/work orders for accuracy, DOT compliance, and documentation completeness; returns incomplete documents for correction and follow-up; makes changes or corrections to assure reliability of data. Forwards to BPO for completion in SAP or completes survey work orders in SAP, including attaching Picarro survey maps, gap survey maps, and equipment calibration logs. Maintains filing system for completed work orders. Queries GIS mapping system to produce survey maps, updates survey polygons and attributes, and extracts reports to update survey equipment in SAP. Collaborate with BPO to update equipment records and maintenance plans as needed. Demonstrates commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code, and other Company policies and procedures, and take all required training courses . POSITION QUALIFICATIONS High school diploma or equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions, and percentages), punctuation, grammar, and spelling. Requires a minimum of 2 years of experience in the SAP ESD module and GIS mapping system. Must have a working knowledge of work order creation, equipment records management, and facility map printing. KNOWLEDGE, SKILLS, ABILITIES Capable to communicate well, orally and in writing. Competent to listen actively and utilize information appropriately. Qualified to handle confidential information with discretion. Prepared to resolve problems. Equipped to become proficient with equipment records and maintenance plans in SAP (ESD) and SAP list edit reporting for work orders, equipment lists and work schedules. Skilled at interpreting technical instructions. Able to read, analyze, and interpret common technical journals. Proficient to utilize mainframe and/or personal computer systems and software proficiently, including SAP ESD module, Picarro Surveyor, BW, GIS mapping data, Mobile Data, plus electronic mail, spreadsheets, word processing and graphics software. Ability to learn and apply knowledge of Gas Operations policies, procedures, and regulations. Apt to apply analytical skills, including interpreting data accurately and appropriately. Fit to plan, prioritize, and organize job duties to meet deadlines. Effectively utilizes good organizational skills to manage multiple assignments and responsibilities, within time constraints, and pay attention to details. Able to remain calm while working under pressure to meet deadlines or manage emergency situations. Self-motivated to accomplish tasks and achieve goals with little direct supervision, including self-directed learning, and operate as a team player. Demonstrates a high level of initiative, act without specific instructions and work well within a team. Flexible, adapts easily to changing priorities. Strong interpersonal skills to build rapport and establish positive and professional relationships. Committed to remain current on new technology, equipment, and techniques by researching on-line, reading publications, and attending meetings/training. Initiate efforts that result in changes to business processes and environment. Valid state driver's license, maintain a safe driving record and operate company vehicles safely and in compliance with applicable laws and company policies. Demonstrates commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely. Adheres to Company’s values and business practices and do both consistently, respectful towards coworkers. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.

Keywords: Summit Utilities Inc, Conway , Leak Survey Support Representative, Energy / Utilities , North Little Rock, Arkansas