Patient Access Associate - AI Quality & Operations
Company: Voxology AI
Location: Austin
Posted on: March 21, 2026
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Job Description:
Job Description Company Description Voxology is redefining
patient engagement with AI-driven solutions designed to streamline
healthcare access and administrative processes. Our mission is to
enable healthcare providers to deliver effortless, patient-centric
experiences. Through advanced conversational AI, we power seamless
communication across voice, text, and chat—reducing wait times,
improving access, and enhancing the overall patient experience. By
integrating with leading EMRs, we simplify the end-to-end patient
journey, from scheduling and intake to financial clearance and
follow-up, allowing providers to focus on delivering exceptional
care. Role Description We’re looking for a healthcare front office
professional to help improve the quality and accuracy of AI-driven
patient interactions. This is a part-time (5–10 hrs/week), remote
role where you’ll review real patient calls, identify issues, and
help refine how AI agents handle scheduling, intake, and patient
communication. If you’ve worked at a front desk, call center, or in
patient access, this is a great opportunity to get exposure to AI
while leveraging your real-world experience. What You’ll Do Listen
to recorded patient calls and review transcripts Identify issues in
conversations (missed scheduling opportunities, incorrect
responses, confusing workflows) Provide clear, actionable feedback
on what should have happened instead Tag and label conversations
(patient intent, outcomes, error types) Ensure AI workflows align
with real-world front office processes Identify patterns and
recurring issues across interactions Who You Are 1 year experience
in a healthcare front office role, such as: Patient Access
Representative Medical Receptionist Scheduling Coordinator
Healthcare Call Center Agent Strong attention to detail Comfortable
reviewing calls/transcripts and providing structured feedback
Understand how real patient conversations and workflows operate
Nice to Have Experience with EMRs (Athena, NextGen, Epic, etc.)
Exposure to scheduling, insurance verification, or referral
workflows Prior QA, auditing, or call review experience Why This
Role Work on real-world AI used by healthcare providers Directly
impact patient experience and access to care Flexible, part-time
schedule Strong entry point into healthcare AI Details Location:
Remote Time Commitment: 5–10 hours per week Compensation:
$20–$40/hour (based on experience)
Keywords: Voxology AI, Conway , Patient Access Associate - AI Quality & Operations, Customer Service & Call Center , Austin, Arkansas
