Customer Service
Company: Robert Half
Location: Hermitage
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
and personable Customer Service Representative to join our team in
Hermitage, Pennsylvania. In this role, you will play a crucial part
in ensuring customer satisfaction by addressing inquiries,
resolving issues, and promoting banking products and services. This
is a long-term contract position offering the opportunity to thrive
in the financial services industry. Responsibilities: • Respond to
a high volume of inbound calls, providing timely and attentive
assistance to customers. • Support customers with tasks such as
opening new accounts, updating account information, and resolving
concerns. • Deliver accurate and detailed information about banking
products and services. • Record customer interactions and
transactions thoroughly in the system to maintain accurate records.
• Work collaboratively with team members to ensure a seamless and
efficient customer experience. • Analyze customer needs and
recommend suitable banking solutions. • Handle sensitive customer
information responsibly and in compliance with banking regulations.
• Stay informed about banking products, services, and procedures to
provide up-to-date assistance.• At least 2 years of experience in a
high-volume call center environment, preferably in the banking
sector. • Proficiency in using computer programs, CRM systems, and
call center tools. • Strong verbal and written communication skills
to effectively interact with customers. • Ability to remain calm
and efficient while managing a high call volume. • Exceptional
listening skills paired with patience and empathy. • Proven
problem-solving abilities and conflict resolution skills. •
Familiarity with banking processes, products, and services is a
strong advantage. • Reliable attendance and commitment to a
consistent work schedule.
Keywords: Robert Half, Conway , Customer Service, Customer Service & Call Center , Hermitage, Arkansas
