IT Support Admin
Company: Westrock Coffee
Location: Conway
Posted on: September 18, 2023
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Job Description:
Job Description This position provides technical support for
desktop computers, smartphones, applications, and related
technology. Windows patching and updates of end-user workstations
and servers fall under the responsibilities of this individual.
This position is also responsible for providing Help Desk support
for end-users both in Concord, Little Rock and in the field.
Support includes specification, installation, testing, and
maintenance of computer systems and peripherals within established
standards and guidelines. Help Desk support involves being on-call
7x24 approximately 1 week out of 3. (The exact schedule will be
determined once the individual is established in the position).
Some travel time will be expected. Activities require interaction
with application software and operating systems to diagnose and
resolve unique, non-recurring problems. The position utilizes
one-on-one consultancy to end-users. The position's
responsibilities require independent analysis, professional
communication, good time management, and problem-solving.
Responsibilities also include keeping up with technology in order
to recommend and implement solutions that drive efficiencies across
the company. Work will often be performed with little supervision
and requires individual initiative and judgment.Job Functions:
Troubleshoot/repair hardware and software within a networked
environment Setup and Configure Windows computers and peripherals
Build images for desktops, laptops, and tablets Answer phone calls
from users requiring assistance Managing tasks through the Service
Desk Plus ticketing system Create the computer images and manage
the imaging process Setup and configure smart phones Troubleshoot
data transmissions from technicians in the field Malware and virus
remediation on end user workstations Administer user accounts in
Microsoft Active Directory and Azure AD Maintain a database of IT
assets Determine long term strategies for the end using computing
environment Assist the Systems Administrators with security
planning and implementation Configure and troubleshoot all computer
hardware and software issues Resolve issues in person, by phone, or
using remote assistance applications Install/analyze software
applications Perform preventative maintenance such as operating
system and virus patches on servers and end-user workstations Other
duties as assigned
Qualification Qualifications include: Thorough knowledge of
Microsoft Windows Operating Systems and Microsoft Office Knowledge
of Windows Server Operating Systems Windows Patch Management
Process knowledge using Manage Engine Desktop Central Working
knowledge of Active Directory Manage Engine AD Audit UPS World Ship
knowledge Excellent telephone demeanor Experience with the Android
operating system Experience with iPhones and iPads Experience
working with a wireless carrier Ability to prioritize tasks and
perform duties efficiently Exceptional troubleshooting skills
required Exceptional communication skills, both written and verbal
Two-year Associate Degree in Information Systems or equivalent Past
experience working in a corporate networked environment
Ability to lift 40 pounds Zscaler WebEx and Teams knowledge a plus
Experience with NetSuiteA+ Certification a plusITIL certification a
plusEqual Opportunity Employer / Vets / Disabled
Keywords: Westrock Coffee, Conway , IT Support Admin, Administration, Clerical , Conway, Arkansas
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