IOP Transition Representative
Company: Quest Diagnostics Incorporated
Location: Little Rock
Posted on: May 2, 2024
Job Description:
IOP Transition Representative - Little Rock, AR - Monday to
Friday 8:00AM-5:00PMUnder the direction of the regional field
services trainer, provides consistent and high quality on-boarding
services to new and complex customers who have been approved for
placement of an in-office phlebotomist (IOP). The Transition
Specialist will be deployed to start up a new client office for a
defined period of time while the regular phlebotomist is recruited.
Employee will be required to rotate to new assignments and act as
an advance team where necessary. Under guidance of regional field
services trainer, will be responsible to act as a coach, mentor,
instructor, and resource person for new employees as well as
providing a smooth start for new clients.
- Provides effective on-boarding services for new IOP clients and
the related phlebotomist.
- Ensures clients and phlebotomists are well trained on test
ordering processes and office protocols
- Resolves any TIQ or TNP issues and provides feedback to
client
- Ensures client set-up is completed prior to go-live (i.e.
supplies, connectivity, work station, etc.)
- Takes initiative to resolve issues or escalates to appropriate
manager for resolution
- Responsible for training, coaching, and providing input on the
performance evaluation of the phlebotomists as appropriate. Assists
in the roll-out of new policies and procedures.
- Greet patients appropriately. Treat all clients and patients in
a courteous and caring manner.
- Ensures all field phlebotomy and IOP specimens are collected
accurately and on time according to established procedures.
- Responsible for completing requisitions accurately.
- Meet with clients to confirm handwritten orders, verify test(s)
ordered, obtain accurate billing information, i.e. diagnosis codes,
UPIN information, etc.
- Research test/client information utilizing lab computer system
or Directory of Service.
- Label, centrifuge, split, and freeze specimens as required by
test order.
- Package specimens for transport.
- Assist in relocating, opening new facilities as necessary
maintains required records and documentation.
- Reads, understands and complies with departmental policies,
protocols and procedures: (i.e. Procedure Manuals, Safety Manual,
Compliance Manual, Automobile policies and procedures, Employee
Handbook, Quality Assurance Manual).
- Maintains all appropriate PSC/Phlebotomy logs.
- Assist with compilation of monthly statistics and data. Submits
data on time monthly.
- Perform basic clerical duties, i.e. filing, faxing, preparing
mail. Will be required to perform electronic data entry.
- Submits accurate time and travel logs as directed by management
and on time.
- Submits accurate expense forms, if applicable, on the required
day.
- Assist with compilation of monthly statistics and data. Submits
data on time monthly.
- Adheres to departmental and company code of grooming and dress
code and lab coat policies, appearing neat and clean at all
times.
- Reports on time to work, following attendance guidelines.
- Answers the telephone in a friendly and helpful manner, by
incorporating the company name, self-identification and a helpful
statement
- Communicates all unresolved problems immediately to the
appropriate Manager, Supervisor, Group Leader or PSR IV for
resolution. Remains polite and courteous at all time.
- Keeps work area neat and clean. Disposes of biohazard
containers when scheduled.
- Performs other department-related clerical duties when
assigned.
- Answers phone and dispatch calls when assigned.
- Participates on teams and special projects when asked.
- Ensures facilities are neat, clean and in good repair, takes
appropriate action to advise Group Leader or Supervisor of required
repairs and maintenance.
- Assist with periodic inventory counts, report shortages and
problems to group leader or supervisor as they occur.
- Work effectively with staff employees to ensure compliance with
dress code, EHS & QA requirements, customer service requirements
and SOP's, advising supervisor of any issues or problems as they
arise.
- Communicate professionally with clients and patients to resolve
or refer, and document problems, prepare problem documentation and
report critical issues as they occur.
- Assist supervisors with the implementation of SOPs for
phlebotomy services in accordance with Quest Diagnostics
guidelines.
- With direction and guidance from supervisor, and having
appropriate training guidelines, act as mentor and resource person
for new employees, assisting with transition into the PSC work
environment and the familiarity with department protocols,
practices and procedures.
- Assist with distribution of technical information and
communications to the work group.
- Assist with the preparation of schedules for the assigned work
group or PSC's.
- Travel may be required for in-office phlebotomy or to work at
multiple locations.
- Must be able to work cross functionally with the sales and
client services organizations.
- Must be able to make decisions based on established procedures
and exercise good judgment. Seek supervisor guidance when
appropriate.
QUALIFICATIONS Required Work Experience:
- 5 years of phlebotomy experience required, inclusive of
pediatric and geriatric venipuncture, capillary collections
- Minimum 2 years as a phlebotomist in Patient Service Center
environment
- Keyboard/data entry application experience required
- Customer service in a service environment required
- Must have reliable transportation, valid driver license, and
clean driving recordPreferred Work Experience:Leadership experience
is desirablePhysical and Mental Requirements:
- Position requires travel
- Must be flexible and available based on staffing requirements;
weekends, holidays and overtime. May be required to work occasional
on-call duties weekends, evenings and early AM
- Occasionally lifting up to 25 pounds
- May require extended periods of focus
- May require extended periods of sitting or standing
- Ability to manage stress
- Capable of handling multiple priorities in a high-volume
settingKnowledge:
- Knowledge of medical terminology helpful
- Demonstrated familiarity and compliance with all protocols,
practices and procedures of Field Services Department.
- The position requires the ability to effectively communicate in
English.Skills:
- Excellent phlebotomy skills
- Ability to work independently with minimal supervision.
- Strong organizational skills
- Strong communication skills
- Strong interpersonal skills
- Excellent keyboard/data entry skills preferred.EDUCATION High
School Diploma or EquivalentLICENSECERTIFICATIONS Medical training:
medical assistant or paramedic trainingQuest Diagnostics honors our
service members and encourages veterans to apply.While we
appreciate and value our staffing partners, we do not accept
unsolicited resumes from agencies. Quest will not be responsible
for paying agency fees for any individual as to whom an agency has
sent an unsolicited resume.2024-61105
Keywords: Quest Diagnostics Incorporated, Conway , IOP Transition Representative, Other , Little Rock, Arkansas
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